Client Focus – Clark Dental Surgery DesignOctober 20, 2011
We’ve a great client base comprising satisfied customers spanning numerous industries. Each month we aim to take a brief look into a client and examine how we’ve helped them to exceed their IT objectives.
This month we look at Clark Dental Surgery Design, a company that provides services and products to the dental industry by designing, building and implementing Dental Surgeries. With a diverse product portfolio, Clark’s products range from Dental Chairs to X-ray equipment and software.
What are their IT Support needs?
Clark relies on IT ‘up time’, if they have downtime, they can’t work. They also rely heavily on communication with the use of Blackberry’s, iPads and laptops for the sales and engineering staff out in the field, and Microsoft Outlook for the administration staff back in the office. Quotes, design work and large proposals are the main type of email running through their server, something that’s key to Clark’s entire operation.
What software does Clark use?
Clark use leading design software, AutoCAD, which provides the ability to design any building or surgery, from the roof right through to the dental chair.
Clark’s admin software consists of Microsoft Office including Word, Excel and Power Point. They also use Sage ACT for their CRM, allowing them to keep track of all upcoming work and any current projects being worked on.
Clark’s Sage ACT has a direct integration with Sage Accounts, allowing immediate biling once the project is complete, cutting out the fuss of writing out invoices.
Which hardware is Clark running?
The hardware that keeps Clark Dental Surgery Design running on a day to day basis comprises of HP servers, desktops and printers, supplied and implemented by TAB Computers.
This allows Clark to work with the peace of mind knowing that their next quotation email will leave them and arrive in quick succession, making sure they’re one step closer to winning their next contract.
How do TAB Computers keep Clark running without problems?
TAB Computers use market leading network monitoring software which interrogates all Servers, PC’s, Printers, Network Switches and Routers. TAB is able to build reliable and accurate information about how Clark’s hardware or software is running.
TAB Computers has a complex set of monitoring alerts that highlights if a server might be running too hot, whether a hard drive is failing or simply when a printer is low on ink.
For more insights into IT Support for Derby, Nottingham and the East Midlands, keep checking our blog! For more information, please get in touch with a member of our team here!